Shastrfy

Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 7 days of delivery.

Easy Returns - No Questions Asked

Simply initiate a return from your account or contact our support team.

Eligible for Return

  • Product received in damaged condition
  • Wrong product delivered
  • Product does not match description
  • Missing items from your order
  • Product with manufacturing defect

Not Eligible for Return

  • Products used or altered after delivery
  • Products without original packaging/tags
  • Perishable goods and consumables
  • Personalized or custom-made items
  • Items marked as non-returnable

Refund Process

1-2
Days to pick up
2-3
Days for QC check
5-7
Days for refund

Refunds will be processed to the original payment method. Bank processing times may vary.

How to Initiate a Return

  1. 1Go to My Orders in your account
  2. 2Select the order and click on "Return"
  3. 3Choose the reason for return
  4. 4Schedule a pickup or drop at nearest center