Vendor Terms & Conditions

1. Vendor Registration

To become a vendor on Shastrafy, you must:

• Provide accurate business details
• Verify email and phone number
• Provide valid contact information
• Agree to platform policies
• Sell only permitted products

Shastrafy reserves the right to approve or reject vendor registration.

2. Vendor Account Responsibility

Vendor is responsible for:

• Maintaining login credentials
• Managing product listings
• Updating stock availability
• Processing orders on time
• Responding to customer queries

Any misuse of vendor panel may lead to suspension.

3. Product Listing Guidelines

Vendor agrees that:

• All products must be genuine
• Product images must be real
• Description must match product
• No counterfeit products allowed
• No illegal items allowed
• Pricing must be accurate

Shastrafy reserves right to remove any product.

4. Commission & Charges

• Shastrafy charges 20% commission per order
• Commission is deducted before payout
• Payment gateway charges may apply
• Vendor responsible for GST and taxes
• Commission subject to change with notice

5. Order Processing

Vendor must:

• Accept order within 24 hours
• Ship product within committed timeline
• Provide tracking details
• Pack product safely
• Ensure product quality

Failure may result in:

• Penalty
• Listing removal
• Account suspension

6. Shipping Model

Shastrafy supports two shipping methods:

Vendor Shipping

Vendor will:

• Pack product
• Arrange courier
• Upload tracking ID
• Handle delivery

Shastrafy Shipping

Shastrafy will:

• Arrange pickup
• Deliver to customer
• Provide tracking
• Handle logistics

Shipping method depends on vendor selection.

7. Returns & Refund Policy

Returns are accepted only in case of:

• Product damaged in transit
• Wrong product delivered
• Product broken during delivery

Vendor agrees:

• Accept return request
• Replace product OR refund
• Bear cost if vendor packed poorly
• Cooperate with dispute resolution

Return requests must be raised within 48 hours of delivery.

8. Payment & Settlement

• Payment released after order delivery
• Settlement cycle: 14 days
• Commission deducted before payout
• Refunds deducted from vendor balance
• Shastrafy may hold payment for disputes
• Minimum payout: ₹500

9. Vendor Performance

Shastrafy monitors:

• Order cancellation rate
• Late shipping
• Customer complaints
• Return ratio
• Product quality

Low performance may lead to:

• Listing removal
• Account suspension
• Vendor termination

10. Prohibited Activities

Vendor must NOT:

• Sell fake products
• Upload copied images
• Manipulate pricing
• Cancel orders intentionally
• Misuse customer data
• Contact customers outside platform

Violation may lead to permanent ban.

11. Vendor Responsibilities

Vendor is responsible for:

• Product quality
• Packaging safety
• Legal compliance
• Warranty (if applicable)
• Taxes & invoices

Shastrafy acts only as marketplace platform.

12. Account Suspension / Termination

Shastrafy may suspend vendor for:

• Policy violations
• Fraud activity
• Poor performance
• High return rate
• Fake product complaints

Termination can occur without prior notice.

13. Intellectual Property

Vendor grants Shastrafy permission to:

• Use product images
• Display brand logo
• Promote listings
• Use content in marketing

Vendor confirms ownership of content.

14. Limitation of Liability

Shastrafy is not responsible for:

• Vendor product defects
• Courier delays
• Vendor losses
• Customer misuse
• Third-party service failures

Platform acts as intermediary only.

15. Policy Updates

Shastrafy may modify:

• Commission
• Vendor policies
• Shipping rules
• Payment terms

Continued use means acceptance.

16. Governing Law

This agreement governed by laws of India.

Jurisdiction: Thane, Maharashtra